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JOURNALS || ASIO Journal of Experimental Pharmacology & Clinical Research (ASIO-JEPCR) [ISSN: 2455-7080]
AN EXTENSIVE REVIEW OF PATIENT SATISFACTION WITH HEALTHCARE SERVICES IN BANGLADESH

Author Names : Abdul Kader Mohiuddin
Page No. : 13-23  Volume 6 Issue 1
Article Overview

Abstract

Patient satisfaction is a useful measure for providing quality indicators in healthcare services. Concern over the quality of healthcare services in Bangladesh has resulted in a loss of faith in healthcare providers, low use of public health facilities, and increased outflows of patients from Bangladesh to hospitals abroad. The main barriers to accessing health services are inadequate services and poor quality of existing facilities, shortage of medicine supplies, busyness of doctors due to high patient load, long travel distance to facilities, and long waiting times once facilities were reached, very short consultation time, lack of empathy of the health professionals, their generally callous and casual attitude, aggressive pursuit of monetary gains, poor levels of competence and, occasionally, disregard for the suffering that patients endure without being able to voice their concerns—all of these service failures are frequently reported in the print media. Such failures can play a powerful role in shaping patients’ negative attitudes and dissatisfaction with healthcare service providers and healthcare itself.

Keywords: consultation length; patient waiting time; rural health facilities; unethical drug promotion; quality of future doctors

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